CrivCottage Terms and Conditions
Last Updated: Jan 7, 2025
These Terms and Conditions (“Terms”) govern your access to and use of the CrivCottage website, mobile applications, physical stores, and all related services, features, and content (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform. These Terms apply to all users, whether members, non-members, or affiliates.
1. Acceptance of Terms
By using the Platform, you affirm that you are at least 18 years of age or have obtained parental/guardian consent to enter into these Terms. Your use of the Platform constitutes your agreement to follow and be bound by these Terms, as well as any additional policies referenced herein, including our Privacy Policy and Return Policy.
2. Account Registration and Responsibilities
- Account Creation: To access certain features, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- Security: Notify CrivCottage immediately of any unauthorized use of your account. CrivCottage is not liable for losses caused by unauthorized access due to your failure to secure your account.
- Membership (Optional): Certain services, such as exclusive discounts or rewards programs, require an CrivCottage membership. Membership terms, including fees and benefits, are subject to change and detailed separately.
3. Use of the Platform
- Permitted Use: You may use the Platform to browse, purchase products, or participate in programs like affiliate marketing or rewards, subject to these Terms.
- Prohibited Activities: You may not:
- Use the Platform for any unlawful purpose or in violation of applicable laws, including intellectual property laws.
- Engage in fraudulent activities, such as misrepresenting your identity or using unauthorized payment methods.
- Interfere with the Platform’s functionality, including through hacking, data scraping, or introducing viruses.
- Use CrivCottage trademarks, logos, or content without express permission, except as provided in affiliate programs.
- Resell or redistribute products purchased from the Platform without authorization.
4. Purchases and Payments
- Product Availability: All products and services are subject to availability. CrivCottage reserves the right to limit quantities or discontinue items without notice.
- Pricing: Prices are subject to change. CrivCottage strives to display accurate pricing but is not liable for typographical errors. Taxes, shipping, and fees (e.g., delivery or service fees) may apply.
- Payment Methods: Accepted payment methods are listed on the Platform. You authorize CrivCottage to charge your selected payment method for all purchases, including recurring membership fees if applicable.
- Order Cancellation: CrivCottage may cancel orders due to pricing errors, suspected fraud, or inventory issues. You will be notified and refunded if applicable.
5. Shipping and Delivery
- Shipping: Shipping options, costs, and estimated delivery times are provided at checkout. CrivCottage is not responsible for delays caused by third-party carriers or external factors (e.g., customs delays for international orders).
- Risk of Loss: Risk of loss transfers to you upon delivery to the carrier, unless otherwise stated.
6. Returns and Refunds
- Satisfaction Guarantee: CrivCottage offers a 100% satisfaction guarantee on most products. If you are not satisfied, you may request a refund or replacement, subject to our Return Policy.
- Perishable Items: Perishable items may be refunded or replaced if they do not meet quality expectations. Contact CrivCottage with your order details to initiate a return.
- Exceptions: Certain items (e.g., prescription products, services, or digital content) may have specific return restrictions, detailed in the Return Policy.
7. Rewards and Promotions
- Rewards Program: Eligible members may earn rewards (e.g., “CrivCottage Cash”) through qualifying purchases or activities. Rewards are subject to program-specific terms, including earning caps (e.g., up to $5,000 annually) and redemption rules.
- Instant Savings: Promotions, such as instant savings or bonus offers, are subject to availability, valid dates, and purchase limits. Additional purchases may be at full retail price.
- Affiliate Program: Affiliates may earn commissions by linking to CrivCottage products. Affiliates must comply with program terms, including restrictions on unauthorized use of trademarks or misleading advertising.
8. Intellectual Property
All content on the Platform, including text, images, logos, and software, is owned by CrivCottage or its licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or modify any content without express permission, except as allowed under affiliate or promotional agreements.
9. Third-Party Services and Content
- Third-Party Sellers: Some products may be sold by third-party sellers on the Platform. CrivCottage is not responsible for the quality, accuracy, or fulfillment of third-party listings, though we facilitate transactions.
- Links and Ads: The Platform may include links to third-party websites or advertisements. CrivCottage does not endorse or control these sites and is not liable for their content or practices.
- Generative AI Features: Certain features, such as chatbots, may use third-party AI models. Outputs are for informational purposes only and should not be relied upon for legal, safety, or critical decisions. You are responsible for verifying such outputs.
10. Limitation of Liability
To the fullest extent permitted by law, CrivCottage, its affiliates, suppliers, and service providers are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of data, profits, or business opportunities. CrivCottage’ total liability for any claim shall not exceed $10.00 USD or the amount you paid for the relevant product/service, whichever is greater.
11. Disclaimer of Warranties
The Platform and all products/services are provided “as is” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. CrivCottage does not warrant that the Platform will be uninterrupted, error-free, or free of viruses.
12. Indemnification
You agree to indemnify, defend, and hold harmless CrivCottage, its affiliates, officers, directors, employees, and suppliers from any claims, losses, or damages (including legal fees) arising from your use of the Platform, violation of these Terms, or infringement of third-party rights.
13. Dispute Resolution and Arbitration
- Governing Law: These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict of law principles.
- Arbitration: Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You waive the right to participate in class actions.
- Bellwether Arbitration: If 25 or more arbitration demands involve common questions of law or fact and are represented by the same counsel, the parties shall select 10 “Bellwether Demands” (5 per side) for arbitration. Remaining demands may proceed after 90 days following the resolution of Bellwether Demands.
14. Termination
CrivCottage may suspend or terminate your access to the Platform at any time for violating these Terms, suspected fraud, or other reasons, without prior notice. You may terminate your account by contacting CrivCottage or canceling your membership, subject to applicable fees.
15. Changes to Terms
CrivCottage reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform, and continued use constitutes acceptance. Significant changes will be communicated via email or Platform notification where required.
16. International Use
The Platform is operated from the United States but accessible globally. If you access the Platform from outside the U.S., you are responsible for complying with local laws. International orders may incur additional taxes or customs fees, for which you are responsible.
17. Contact Information
For questions or support, contact CrivCottage at:
- Email: support@crivcottage.store
- Address: 1102 17th Ave S, Nashville, TN 37212, USA
18. Miscellaneous
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
- Entire Agreement: These Terms, along with referenced policies, constitute the entire agreement between you and CrivCottage.
- No Waiver: Failure to enforce any provision does not waive CrivCottage’ right to enforce it later.
